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Terms and Conditions that Protect Your Account

When you open an account with aleksistogel, you agree to a straightforward set of rules that keep your wallet, your deposits and your withdrawals secure.

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aleksistogel Terms and Conditions that Protect Your Account
REACH OUR TEAM

How to Ask Questions About These Terms

If you do not understand any part of our Terms and Conditions, or if you want to request a copy of your account data, close your account, or report a concern about how we handle your information, we have multiple ways for you to contact us. Our support channels are open, documented, and monitored so your question reaches the right department. You can also ask what rights you have under these terms and whether any adjustment applies to your account status.

Team online

Live chat

Open your account, head to the lobby footer, and click the chat icon. Our support team responds during operating hours. Available most days from 09:00 to 23:00 Jakarta time.

Email support

Write to [email protected] with your account email and a clear description of your question about the terms. We aim to reply within 24 hours on business days.

Account settings

Log in, go to Settings > Account, and select 'Request Account Data' or 'Close Account'. The form will guide you through the process and confirm receipt of your request.

HOW WE KEEP YOU SAFE

Data, Security and Your Rights Under These Terms

Your information and your money are protected by the terms we've written. We encrypt all connections to aleksistogel so no one can intercept your login, your payment details, or your transaction history.

Encryption

All traffic from your device to aleksistogel is encrypted with TLS 1.2 or higher. Your login and payment sessions are protected so only you and our servers can see them.

Data retention

We keep your account records and transaction history for at least five years. After that, we delete personal data unless legal obligation or fraud investigation requires us to keep it longer.

Account access

Only you can access your account using your login credentials. If someone tries to log in from a new device, we send a verification code to your registered email or phone. You can revoke any active session from Account > Security > Active Sessions.

Your data rights

Write to [email protected] with your account number to request a copy of your personal data, ask us to correct information, or request deletion of non-critical data. We'll confirm receipt within 5 business days.

Withdrawal verification

Before we send your money back to DANA, OVO, GoPay or QRIS, we verify that the account name and the amount match our records. This step takes 2–6 hours and protects you from unauthorised transfers.

Dispute and feedback

If you believe we've handled your data incorrectly or not honoured these terms, contact support with evidence. We'll investigate and respond within 10 business days with an explanation or corrective action.

Frequently Asked Questions About Our Terms

If you violate a material term—for example, opening multiple accounts, using someone else's payment method, or placing bets with stolen funds—we may restrict or close your account without notice and forfeit any balance. We'll send you an explanation email. Minor violations may trigger a warning first. You can appeal by contacting [email protected] within 30 days of closure.

Yes. Log into aleksistogel, go to Settings > Account > Close Account, and follow the form. Your account will be deactivated immediately. Any balance remaining will be withdrawn to your registered payment method (DANA, OVO, GoPay or QRIS) within 24 hours. You can reopen an account later by signing up again, but you'll start with a fresh balance.

You own your personal data; aleksistogel holds it as a processor for the purposes stated in these terms. We do not sell, rent, or share your data with third parties except where legal process (court order, tax authority, anti-fraud investigation) requires us to do so. We may share anonymised gameplay data with game studios for product improvement.

Go to Settings > Security > Active Sessions and end any session you don't recognise. Change your password immediately. If money was moved without your approval, contact [email protected] with details and a screenshot. We'll investigate within 24 hours and reverse fraudulent transactions where we confirm them.

These terms apply uniformly across Indonesia where local law permits. Depending on local law in your region, some restrictions or payment methods may not be available. At account signup, we check your location and show you which features are available. If you move or travel, your account access depends on local law in your current location.

Yes, we can update these terms at any time. We'll notify you by email at least 14 days before a material change takes effect. Your continued use of your account after the notification date means you accept the new terms. If you disagree, you can close your account before the change date and receive any remaining balance.

Minimum withdrawal is Rp 50,000 to any payment method (DANA, OVO, GoPay or QRIS). Maximum withdrawal per transaction is Rp 50,000,000. You can make multiple withdrawals in a single day. All withdrawals must go back to the payment method you used to deposit; we do not allow cross-method transfers.

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